Your product guide
The details
DETAILS
Biologique Recherche Platysma is a unique mask rich in antioxidants and proteins tailored to target the area under the chin to firm, tighten and redefine the jawline.
A salve for lower face Ptosis (sagging), its high concentration of proteins, B and C vitamins and antioxidants Red Algae and Tara Fruit help with brightening, Cassava Extract smoothes and Rye Extract strengthens the skin, while White Sweet Lupine Peptides stimulate the production of type I and II Collagen.
Facial contours are redefined, its volumes are more harmonious and the jawline is lifted and sculpted.
Size: Contains 1x Masque
HOW TO USE
Open the sachet and unfold the mask out flat with the tab on the top left. Apply to cleansed dry skin, place the upper slits over the ears and press the lower part against the chin then do the same with the lower slits. Use your fingertips to smooth the mask out over your lower face ensuring it’s fixed to the facial contours. Leave on for 20 minutes before removing and discarding the mask.
INGREDIENTS
Aqua (Water), Propanediol, Pentylene Glycol, Glycerin, Empetrumnigrum Fruit Juice, Caesalpinia Spinosa Fruit Extract, Secale Cereale (Rye) Seed Extract, Hydrolyzed Lupine Protein, Kappaphycus Alvarezii Extract, Helichrysum Stoechas Extract, Alteromonas Ferment Extract, Pullulan, Tapioca Starch, Sclerotium Gum, Xanthan Gum, Lysolecithin, Maltodextrin, Silica, Sodium Hydroxide, Caprylyl Glycol, 1,2 - Hexanediol, Phenethyl Alcohol, Potassium Sorbate.
Delivery
US delivery
Please allow 1–5 business days for your order to be dispatched. Delivery estimates below begin after dispatch.
Economy shipping
Economy delivery is estimated at 5–8 business days after dispatch, or 6–13 business days in total. Economy shipping is complimentary on orders of $150 or more. For orders below $150, economy shipping costs $15 for shipments up to 5 lb.
Standard shipping
Where available at checkout, standard delivery is estimated at 3–4 business days after dispatch, or 4–9 business days in total. Standard shipping costs $25 for shipments up to 1 lb and $29.90 for shipments over 1 lb and up to 5 lb.
Business days are Monday to Friday, excluding public holidays. Available services and the final shipping charge for your order and address are shown at checkout before you pay. Product-specific dispatch or delivery arrangements, where stated on the product page, take precedence.
International delivery
Available international destinations, services and shipping charges are shown at checkout. The US complimentary economy shipping offer does not apply to international orders.
Returns
RETURNS POLICY
We hope that you will love your Skincare Edit purchase. Please note we do not accept returns for change of mind. Returns will only be accepted if the product is faulty or you experience a proven reaction to the product within 7 days of receiving.
REACTION TO A PRODUCT
If you experience an allergic reaction to one of your products, please send an email to our team at skincareedit@melaniegrant.com
We kindly ask you to send this through within 7 days of receiving your product and include the below details in your email:
- Your full name and order number
- The full name of the product that caused your skin to react
- Symptoms you experienced
- Our team may also ask for photos of the product and or/affected area to relay to the brand in order to provide you with the best solution
- An alternative product will be suggested based on your skin concerns by one of our therapists
FAULTY PRODUCT
If you happen to receive a faulty product, please send an email to our team within 7 days of receiving at skincareedit@melaniegrant.com
We kindly ask you to include the below details in your email:
- Your full name and order number
- The full name of the faulty product
- Photo of fault
- Once product is assessed by our team and deemed faulty we will arrange a replacement
HOW TO MAKE A RETURN
OPTION 1: IN-STORE
- Check that you meet the return conditions.
- You may return an item in person at Melanie Grant Melrose Place Studio for a replacement or an alternative product suggested by one of our therapists.
OPTION 2: VIA POST
- Check that you meet the above return conditions.
- Find your order/receipt number (found on your order confirmation or shipment email)
- Please contact our team at skincareedit@melaniegrant.com and we'll generate your return label and help you to place the return
- Print your return label.
- Package your items securely and attach the return label emailed to you.
Drop off your return at a Post Office or Post Box.
CONSUMER GUARANTEES
Our returns policy is in line with the Australian Competition and Consumer Commission (ACCC). We do not offer returns for change of mind. All returns will be assessed by our team who will notify you of the outcome. After assessment a replacement, exchange or credit note will be processed depending on the situation. In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide you with an exchange based on the below:
- If we consider that the product has a major failure under the Australian Consumer Law (eg. the product is unsafe, does not fit the description or is not fit for purpose), you can return it and receive your choice of a store credit or an exchange.
- If we consider that the product has a minor failure under the Australian Consumer Law (eg. the product's packaging is cracked but does not affect the safety or use of the product), we will provide you with our choice of a store credit or exchange.
Where a product is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and Skincare Edit may choose not to provide a refund, exchange or repair (if applicable).
Skincare Edit will require proof of purchase before providing a remedy under the Australian Consumer Law.
PACKAGE PROTECTION
Route package protection is available on all orders at checkout. Selecting package protection will insure your delivery in the case of missing, stolen or damaged goods.
By deselecting package protection, Skincare Edit is not liable for lost, damaged or stolen items.