Refund policy

RETURNS POLICY

We hope that you will love your Skincare Edit purchase. Please note we do not accept returns for change of mind. Exchanges will only be accepted if the product is faulty or you experience a proven reaction to the product within 7 days of receiving. 

REACTION TO A PRODUCT 

If you experience an allergic reaction to one of your products, please send an email to our team at skincareedit@melaniegrant.com

We kindly ask you to send this through within 7 days of receiving your product and include the below details in your email: 

  • Your full name and order number
  • The full name of the product that caused your skin to react 
  • Symptoms you experienced
  • Our team may also ask for photos of the product and or/affected area to relay to the brand in order to provide you with the best solution
  • An alternative product will be suggested based on your skin concerns by one of our therapists 

FAULTY PRODUCT

If you happen to receive a faulty product, please send an email to our team within 7 days of receiving at skincareedit@melaniegrant.com

We kindly ask you to include the below details in your email:

  • Your full name and order number
  • The full name of the faulty product 
  • Photo of fault 
  • Once product is assessed by our team and deemed faulty we will arrange a replacement

HOW TO MAKE A RETURN

OPTION 1: IN-STORE

  1. Check that you meet the return conditions.
  2. You may return an item in person at Melanie Grant Los Angeles or NYC Studios for a replacement or an alternative product suggested by one of our therapists. 

OPTION 2: VIA POST

  1. Check that you meet the above return conditions.
  2. Find your order/receipt number (found on your order confirmation or shipment email)
  3. Please contact our team at skincareedit@melaniegrant.com and we'll generate your return label and help you to place the return
  4. Print your return label.
  5. Package your items securely and attach the return label emailed to you.

PACKAGE PROTECTION

Route package protection is available on all orders at checkout. Selecting package protection will insure your delivery in the case of missing, stolen or damaged goods. 

By deselecting package protection, Skincare Edit is not liable for lost, damaged or stolen items.